Schwartz Driving School, Westerville | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

For those struggling with this company as many in these reviews:
******Another area where a complaint can be filed is the Ohio Department of Public Safety, as that is where they receive their accreditation to be a recognized program to provide State Required Courses for Teen Drivers. I believe this company needs to be investigated and loose their accreditation so the State’s sites do not continue to direct families to this company when they are searching their local areas for approved programs. I would encourage others to explore those areas for formal complaints as well!*****

I would never recommend this company. Would give ZERO stars – bullet point timeline below:

* Contracted and paid in full for services June 5th.
* In class completion in July (having experienced the difficulty of their scheduling before, contacted right away July 31st to attempt to get in-cars scheduled)
* Advised, in-cars wait listed and will have to call back for scheduling at the beginning of September
* Call 1st week of September and advised unable to do any scheduling as transitioning to online platform (which should be available September 18th according to their email communication and would be first come first serve basis, regardless of those that have already been wait listed)
* Login September 18th to check for scheduling – nothing showing available (check couple of days in a row)
* Send email September 20th in attempts to get schedule and still not showing availability
* Response on September 21st, no calendar out yet for October and to call them again which usually results in having to leave a voicemail and wait for a callback anyways (I work during their hours, so this is getting ridiculous) – respond to email advising no availability to contact them by phone and asked for availability of other locations (even though this would be difficult to navigate with schedules, just trying to get this done with this company) – no response to provide availability of other locations
* September 24th – receive email that they have transitioned location to be under different management. The login to the account was changed, in class completion not registering blocking ability to schedule online, balance showing as owed all over again (when paid in full in June), and the calendar that had availability is 100% booked up in less than 2 hours of receiving this email notification (good thing I have snapshots from the previous login and records – as none of it transitioned)
* Immediately send another email covering all of this and requesting proof of In Class completion and refund so that we may seek services that they are neglecting to provide elsewhere
* Response I received is that they have 6 months to provide services in the contract and that they do not issue refunds (unable to book in cars and reaching 5 months based on calendar already being booked). Still no path forward!

Going to be filing formal complaints against them, hopefully this will help others be aware of this company’s business practices and take their hard earned money elsewhere. Have a feeling it may take multiple small claims suits to open their eyes and get a handle on their operations and services – as they show no signs of customer service or willingness to get things on track as I have asked to escalate this situation.

* Additional edit: read the contract and it states “No refunds will be given when we are ‘willing’ and ‘able’ to complete all training….” – despite the multiple attempts to do so and still no ability to schedule, it does not appear to be willing or competent in their operations to complete. I have filed BBB and Attorney General Complaint (review of the BBB complaints, and the additional review of the online reviews I wish I would have further researched before). I do not understand how this company is still in business with the continued issues.

So far…so good. There are some harsh reviews of this company on here but luckily I have had a very nice experience so far. The person with whom I spoke on the phone is named Maria and she was very helpful and patient with my many questions. With all of these teen driver education companies it seems like the customer has to do a lot of scheduling and stuff online and I suspect that that aspect is just the nature of the business. It has be quite a challenge to manage that busy of a schedule with different driving times, ect….I am hoping that I don’t have a bad experience like the others have reported. It was nice that they tried to warn everyone. I called later in the day about something and Jessica was very nice and very helpful too. 🙂 I sent them the certificate that was needed and a copy of my son’s temps…and Viola!! They were great –they got those required things uploaded and I was able to schedule my son’s in car rides the same day! 🙂 His first ride is in a few days. 🙂 Thank you Maria and Jessica for the great customer service.