Goldfish Swim School – Arlington Heights, Arlington Heights | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

Our kids started over a year ago here.
Their ages are 1, 3, and 4.
The instructors are fantastic and care about each student!
Whenever there is an issue, the team assists each other to solve the problem together, so customer service is excellent! The team is friendly and willing to answer any questions or concerns!
Whenever their app does not work for you, always call instead if you want to change or cancel a session.
Their Team is fully trained to handle any situation.
The facility is clean every time we are there for a lesson. The pool is heated most of the time with plenty of hot showers. Plenty of seating for parents when watching their child during a lesson. Lots of parking in the parking lot, but beware of the Chucky Cheese next door will be alluring to your child.
Birthday parties are fantastic here as they handle most of the planning and set up!
They are very helpful to assist you with a successful birthday party!
Sad part is the lolly pops were complementary in the past which I miss to motivate my kids to swim. The lolly pops are now 25 cents and I don’t carry change anymore these days, so my youngest get disappointed when we cannot get a lolly pop and is not motivated to go swimming when he sees the fish bowl full of lolly pops. I have to figure out other ways now to motivate my kids like ice cream after their lesson.
When they change new instructors, they are great so far as they are trained and know how to inspire the kids to swim. FYI, It might take one to several lessons for the instructor to gain the trust from our children and be comfortable together for their lessons.
Overall, I recommend this location to my family and friends cause they have a fantastic team and facility that is safe for our family!

We had a bad experience, do not recommend. During our last class, our instructor decided to let a new trainee take over our swim session. Our daughter was scared of swimming underwater and was crying, instructor put her with a stranger she had never seen before(happens often) and did not pick her up once, the entire swim class. The new trainee simply stood there for 30 minutes, did not know what to do, how to comfort her, did not know her routine, she kept reading into the her notes and asking questions, no soft skills whatsoever to handle that conflict and made no progress during that time. I was so uncomfortable watching this, that I asked to cancel right away, I was told that they will wave the 30 day cancellation notice and will refund the unused balance. No refund was issued and then the assistant manager on the phone said that no refunds are allowed and insisted I get a partial credit. I was so disappointed in the way our class developed that I had no intentions of going back. Why would I need store credit or a gift card? Very frustrating!! Teaching toddlers how to swim is challenging but we had normal expectations to see our child do incremental progress, build a relationship of trust with her instructor. A good instructor would get to know her students and learn each child`s rhythm, comfort level and fears ( not move too fast, too soon) , establish communication and not constantly look at the clock to see when class is over because child is crying. Should report them to BBB for not refunding money to customer.