Fennies Nurseries Horley, Albert Road | Horley Nursery, Horley | Fees, Address, Admission, Vacancies, Reviews & More

What an amazing nursery!! My son has been here since he was 5 months old and has loved every minute. He is so excited when we arrive, has a really strong relationship with all the staff in his room and his development has been fantastic. The activities provided are exceptional but the staff are just the best!!

Absolutely awful! DO NOT send your child there!
I know staff that work there and parents that send their kids there and it is hell for people. Awful pay, not enough staff, false promises, bullying, favouritism (staff and children), turn children away at the door, staff work overtime without getting paid constantly, staff being forced to work when they’re sick therefore spreading the illness further, the manager lies to parents and staff constantly, children can’t move to the room they’re meant to be in cos there’s not enough space so they’re forced to stay behind with children younger than them meaning they could fall behind developmentally.
From what I can tell the “new” Manager has sent the Nursery down the toilet.
The GOOD staff with all the amazing reviews that parents rave about our now leaving! 🙁

As per the response I got from Fennies. It is lies, lies and MORE LIES.
HR have been contacted, Ofsted has been contacted by many I’m sure as we can all see ourselves by reports online, management have been spoken to. I would prefer your silence instead of the blatant nonsense you’re trying to feed me.

We’ve been with fennies for almost 4 years and have had a wonderful experience. They have continued to support our son’s development throughout and he loves arriving every morning. The staff are brilliant and we have built lovely relationships over the years, we will be sad to say goodbye when the school year begins. Thank you for everything!

Our daughter was at this setting since January 2022, and left at the beginning of September 2023.

We would not recommend this nursery. During her time there we had so many issues with the setting that destroyed our trust in the staff being able to provide our daughter with even the most basic level of care, such as cleaning her bottom properly after she’s done a number 2. She came home on more than a handful of occasions in dirty knickers that had dried number 2 in, and for god knows how long she’d been left like that.

She came home regularly with bruises (Not little ones) on her body, mainly legs, but also her back and face which we’d been given no notification about, and had to quiz her to find out what’d happened.

This had been ongoing since she’d been at the setting, and started with the worst of all, her suffering a head injury which we weren’t told about until we raised a formal complaint the next morning and an investigation took place. It turned out she’d suffered the head injury 15 minutes before we arrived to pick her up, and both staff members who were present when it happened didn’t tell anyone and left for the day. One still works at the setting to this day and is a senior member in the middle room, the other left the setting, returned in 2023 to the oldest room and then left again.

Staff were leaving, and left in droves, which speaks for itself. In the oldest room there was not one single original member of staff from when our daughter first started at the nursery. An experienced member of staff joined for few months and subsequently left, this left teenagers to look after the children, who clearly don’t care about their positions of responsibility to the care of children, lying to you at pickup about things that hadn’t happened with your child, which sadly happened on multiple occasions.

There’s a few of the original staff who’re massively undervalued by the nursery, and a testament to how childcare should be! If they could clone them, this place would be incredible.

We had numerous meetings with management over a period of year and a half, together with reports on numerous occasions to Ofsted, nothing improved. Their recent Ofsted report speaks volumes.

In the last couple of months since I first wrote my original review, the setting had yet another management change, bringing back an old member of staff from before our daughter started, which we understand was a very bad period for the nursery. My first interaction with her was being pulled aside when collecting our daughter to discuss this review and ask if I’d consider removing it, to which I confirmed I wouldn’t as I want other parents to be able to make an informed choice when making the most important decision about who to trust the safety of their child with whilst they’re at work etc.

Yes, the setting has had a big recruitment push recently, which appears to have improved things somewhat, but we’ve seen this all before here. When our daughter first joined, they were fully staffed and things seemed great. Consistency is key with places like this, and over a long period of time.

As I said previously, I’m conscious people are looking for nurseries and would want to know the reality from parents, if we had a second chance we’d have chosen somewhere else, and not been so blinkered by shiny “Outstanding” Ofsted reports, and how modern the setting was at the time.

We’ve now thankfully found our daughter a place at a new setting which friends have their children at, and are more than happy with. We would HIGHLY recommend Maidenbower Infant School Nursery.

Honestly, if I were you I’d look elsewhere if you don’t want to be left anxious every day that you leave your child here. The “chain” name is all this place has going for it. We’ve learnt that a decent setting is only as good as it’s staff. If 80%+ of their staff haven’t been there for years, avoid like the plague, there’s reasons for this and none of them are positive!