JUMP! Swim Schools Bundoora, Bundoora | Fees, Address, Admission, Vacancies, Reviews & More

We moved our son over to JUMP because he wasn’t really learning in his previous classes. He joined Olivia’s classes and from the very start, Olivia took him under her wing and made sure that my son and the other children in the class got exactly what they needed to really learn how to swim. His swimming has improved so much!!! Olivia is a fabulous teacher and JUMP is the best swim school that we have come across.

Love JUMP, always received warm welcome when we enter the front door, couches are friendly and professional. Facilities are good, makes it easier for people with more than one child.

If I could give negative stars, I would.

Our experience with Jump has been nothing but negative. We started our LO at Jump when she was 5 months old and in the first lesson the instructor (Susie) dragged her head under water. The two weeks following this was horrid – she was violently ill and we were told she wasn’t able to attend swim classes until she was “better”. We adhered to this, and in our next lesson we explained to Susie what had happened and gave her instructions not to put our LO’s head under water. Susie did not listen and continued to do so. For the following two weeks, she was (once again) violently ill. We explained it to the administrative staff and were told they “will hold onto the funds until she is a little older”. I explained my concern about listening to parents’ and children’s needs but was not heard, even asking for a refund for the upcoming classes. This was denied and we were encouraged to return.
A year later, we called asking for a refund of the owed classes, as they are still holding onto our funds. Shelby explained that they “do not offer refunds for change of mind” and that “Susie needed to follow a specific lesson plan” which she cannot apparently deviate from. As a person who works with children and adolescents, it is disappointing that they feel that a cookie cutter lesson plan that isn’t flexible of one’s individual needs, is best or only practice. We were shattered when our baby was caused so much discomfort (multiple times) by the choices of a trusted adult who chose to ignore a caregiver’s instructions.
As they continue to hold onto our funds despite our multiple expressions of concern, we would NOT recommend this swim school to any one.

We have been coming to jump for 2 years now and I am extremely happy with the knowledge and expertise the teachers have here in particular crystal and Chris. Their facilities are awesome and the staff are always happy and willing to help in anyway they can. Cannot recommend enough

Love our lessons here! Staff are great and facilities are so convenient for young kids. Carparking can be a bit of a pain on weekends