Charles & Sue’s School of Hair Design, Bryan | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

My experience at this hair school was disappointing and frustrating. I came in for a simple color and cut, but what should have been a straightforward appointment turned into a five-hour ordeal.

Firstly, I was not informed beforehand that because I had “more hair,” (which I believe I have quite fine hair, it is simply just longer), I would be charged triple the original price. Most stylists have set prices for their services, especially for something as common as a color treatment, so this came as a surprise. Transparency about pricing is crucial, especially when clients are expecting a certain cost when the appointment ends. The staff insisted I should’ve asked for a “quote”, but the website strictly states their prices, and there was no note made stating that they would be subject to change based on amount or length of hair. This should have been more clear in the consulting part of the appointment.

Secondly, there was no hot water available to rinse the dye out of my hair. This led to an absurd amount of dye remaining on my hairline, sideburns, neck, and it even stained the entire back of my flannel and phone case. A kind instructor did take time to try to wipe away as much dye as possible on my hairline, but I still left feeling quite embarrassed about the state of my skin.

Moreover, my hair color ended up processing for over two hours, which is excessive. My curls also did not turn out well. They were lopsided, some were tight, some were almost straight, and everything was uneven and frizzy. When I had asked the student beforehand if the style was an extra cost, she stated it was not, but later I was informed that it was an extra fee by a staff member. The communication is not clear between staff and students.

Despite voicing my concerns, I felt that the staff was not happy with me. While I did eventually receive a discount, it was clear that my feedback was not well-received.

On a positive note, the student who did my hair was very sweet and personable. The color was exactly what I wanted. The cut wasn’t exactly what I was looking for, but satisfactory. However, the overall experience was marred by the issues mentioned above.

In conclusion, while I appreciated the efforts of the student, the lack of communication, long processing time, poor results, and the aftermath of the dyeing process left much to be desired. I hope these issues can be addressed to improve the experience for future clients.

It was like working a full time job with no trainin or pay. There was about 4 weeks of “school” then they put you out on the floor to make the owners money. To take clients you are not ready for. You pay them thousands of dollars to work without pay. I would run from this school. I ended up graduating from Aveda. I saw how a real school conducts itself. They also give the students incentives to write good reviews. So take these “reviews” with a grain of salt

My experience was everything was how much money the students were bringing in. The focus was not on the students education. Seemed to be more about free labor. Not actually free. The students paid thousands to be there. So it was exploited labor. I have come a long way since I was there. But when I think of “Charles and Sues” it makes me sick to my stomach. Someday it will all come to light. Remember to ask how many people pass their boards the first time. At Aveda I passed mine the first with an 86%

Hi I’m Bailey David, I attended Charles & Sues School of hair design in 2019. It molded me into the successful hairstylist I am today. I have my own private salon that recently won 2023 best of Bryan hair salon. I learned how to do hair, nails, waxing and facials. I built friendships with my classmates, teachers and guests. I still have almost all the guests I had in my chair at hair school now in my salon. I’m thankful for the best knowledge poured into the students, it prepares you for the “real world/salon setting”. If I had to go back and choose a school I would 100% choose Charles & Sues!