Swimtastic Swim School – Cape Coral, Cape Coral | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

I have revised my review due to managements very respected response to my previous review. The facts still stand but I was made aware the frustration surrounding the closing, cleanliness and temperature of the pool is very much at the mercy of the gym and steps are being taken to address it. I know that if they were to find another location, I would return. I wasn’t initially pleased with the response I received from my internal escalation but after the review I did receive full credit for the month that hadn’t begun yet which is the appropriate action in my opinion and I appreciate that the time was taken to speak with me sincerely.

This company offers attractive pricing however the kicker is that they cancel so many classes. We have been enrolled since April and I called at the end of June to have them confirm how many classes were scheduled vs how many they had canceled on us (keep in mind they cancel less than an hour in advance no matter how many times you explain that more notice is needed when your getting an infant ready for swim class that’s located half an hour away) and she confirmed they had canceled on me 50% of the time since starting with them. When they charged me almost $180 in the month of July for the “additional Sunday” they then canceled the very first class with no option for reimbursement. When I did call to cancel they stated they would only reimburse 50% for the month of August which hasn’t even begun yet. After escalating the matter they sent a very insincere email also stating my VM wasn’t set up which is incorrect. This place is not worth the money. Sonny is great and actually interacts with them but the others we’ve had barely threw a duck in the pool. Save your money or spend it on someone who won’t rip you off.

I had my daughter taking lessons here for a time. Most of the time the instructors were great with her in the class. A couple of things I didn’t like at the time were that the pool was really cold, the teachers kept switching on her, and one particular time one of the teachers was unpleasant, and thankfully the manager took care of things at the time when the situation came up. I had my daughter do it for part of the year, and then I intended that we were going to take a break because we were going to do a lot of traveling over the month then we were going return to swimming lessons after we got back from traveling. However, when I tried to cancel, I was told that I would get charged a fee. I was kind of shocked and asked why would I be charged a fee because I plan on coming back, and the customer service rep stated that because at the beginning of the registration page on the website, to go forward, you have to click to the next page, except one of those stipulations is that when you click to go forward, you agree to a cancellation fee. I just went ahead and paid it, and decided to never come back since. It felt like a bit of a scam tactic. I’ve had my kids signed up at dance and karate and have never been charged cancellation fees like this, it’s ridiculous.

The instructors are good so far though not consistent one class to another. Rescheduling is a pain, one must notify them way ahead to stop billing if discontinuing a class or be charged another month. The swimming area is a small lane. Nothing deeper than 4 1/2 ft. No jumping in. Other lanes are being used by lap swimmers. On cool days it’s not heated so children will be cold in there. Pretty high priced for what is offered. I asked to be billed through next month. They stopped the billing a month early. Granddaughter arrived to rude person who said she didn’t pay n had to leave. I have written confirmation we were scheduled. Last week was cancelled because of dirty pool. Not going back. The only good thing was the poor instructors who have zero info about students-?example asthma or health concerns. Terrible business and safety plan.