Aqua-Tots Swim Schools Cary, Cary | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

[LATE POST] I have been waiting to write this post for some time now but somehow it got delayed. For over a year, we are completely dissatisfied with Aqua tots with many reasons and this is my second review, I have deleted the first review post the call with Manager.
1) My child graduated level 5 in April even before he is up to the mark. After being in level 6 for about two months and with many reshuffling of coaches as the coaches keep leaving in summer, we were finally told that he is not ready for level 6 yet as he still needs more practice in level 5 and is getting panicked in level 6. He always loved swimming and was never scared of water since day 1 but after going to level 6, he started to get scared and even used to cry to go to swim class. The coach told us it is all because he was promoted too early and was not yet ready for next level. And then he was sent back to level 5. Amongst all this confusions, he totally lost his confidence and panicked to go back to the pool every single time there on. Now it is 6 months past and he is still in level 5. From last 3-4 months in every class, the coach tells the same mistakes that he is making but we do not see any corrections being done.
2) We have 2 classes per week plan and there is absolutely no co-ordination between coaches. The second coach gives completely different feedback and when we ask him the other coach said something else, he says he has no clue why he said that. If you know what mistakes the kid makes and if you don’t spend time in rectifying those, what is the point for us to invest money here? My Kid graduated this Level 5 in April but kept in the same level, making same mistakes from 4 months and he is still making them as they are not being rectified.
3) You will get too many Make ups added to your account as classes gets frequently cancelled and there is no way you can find a Make up for it. They always say try searching again. Also ensure you watch over your Make ups, I have seen many times that Make ups are not added for cancelled classes and also make up is being taken for regular class.
This establishment is no way near to what they were in the past, I don’t see the same quality and they are not focused in kid’s progress. I don’t understand why you will promote a child if he is not ready just to break his confidence in swimming, make him low and demotivated.

***Update – I have updated my name and you should have me in the system. I spoke with you many times regarding this.

It is impossible to get permanent coaches in aquatots. When a coach changes it is for difficult the child to make progress as different coaches have some nuance differences in some of the swimming styles specific to them. My son is confused about why different coaches tell him to do the free style differently. He is in level 6(for the last 8 months or so) but I am sure I am wasting my money here. It used to be ok till end of 2023 but then not sure what happened. Even fast tracks (4 classes) go through 3 coach changes which is horrible. Too many class cancellations because of infrastructure issues.