British Swim School of Sunrise, Sunrise | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

There is one word to sum up this company: incompetence!

I should have read the reviews before registering my son there.

To begin with, the facility at 2084 University Drive–where the little ones are assigned to–is decrepit, out of maintenance, and smells like mold inside. Despite this, I gave it a chance. However, this location is literally run by teenagers with no supervision, including the instructors. The instructor my son had took her bad mood on him, almost let him drown because she was frustrated with him and then scolded him for about five minutes non-stop because he was moving his legs kicking while sitting at the edge of the pool waiting for his turn. To put things in context, my son is 3 years old. When it was his turn, she let him swim back to the edge–as they always do, and when she realized he wasn’t making it and visibly swallowing water, she did NOTHING. Yes, you read correctly, she did nothing until I stood up (I was inside looking through the glass) then she proceeded to help him. When the class ended, instead of letting him have his five minutes of play time as usual, she decided to scold him because he was previously kicking. I approached her and she said, “why is he not responding”? “He can’t talk”? And I explained to her that he actually has a speech delay and he won’t respond when he gets nervous which he obviously was. She continued scolding him which made me think she might have had a hearing problem at this point of she was so fixated on taking her bad mood on him that she didn’t care what I told her that he has a speech delay.

Needless to say, after this class I wanted to cancel his membership. I called several times to no avail until I was able to reach an employee. She apologized for what happened and told me she had canceled his membership and I had nothing to worry about. To my surprise, a week later, they charged me $200.00 as if I had never canceled. I started calling again and spoke with several people who couldn’t help me. Then I spoke with one of the owners, Nicole, and she told me that corporate wouldn’t refund the money to her so she would not refund the money to me, because whoever had canceled it when I called didn’t do it right. So not only I had to see how my son was mistreated by a stranger but then I had to gift the company $200.00 for classes which I will NEVER USE because they don’t know how to train their employees, not only the instructors but also the employees who deal with billing. Nicole said that I should stay because they are doing so many changes, great start Nicole, ripping off clients is good for a change. Disappointment is an understatement. Do not trust your children to these inefficient people nor trust them with your credit card unless you want to be scammed!

And please don’t bother on writing an apology to this post pretending you care unless you want to refund my money back, which the company stole from me.

I write this review in hopes that I will spare other families a terrible experience at British Swim School. My kids have been taking classes in this place for more than a year and there seems to be little to no improvement in their swiming skills. They change the teachers constantly, which is an issue because most children need consistency to become comfortable in the water — something this swim school does not prioritize. After so many classes, my son was told in the last class that he passed to the next level. He was so excited and happy for his accomplishment. But that did not last long. Shortly after, another teacher told him that he didn’t pass and he will therefore need to stay in the same level for the next class. I inquired as to why he would now not be allowed to go to the next level, and I was told that it was because the teacher had forgotten to test him on the free style and he needed to pass that before moving forward. I asked them to please test him on that part so that he could move to the next level in the next class and the answer was a resounding NO. I repeatedly asked to re-dress him and just give him that one test but again the answer was NO WE CANNOT DO THAT. My son was so excited and proud to have been told earlier that he had achieved going to the next level, that you can imagine my heart broke in a thousand pieces seeing his face change to disappointment when he was told he could not move after all. I tried to call the office many times after that and was not able to reach anyone. Three days later I got a call from the owner who basically projected the conversation as if it was my fault. He was very rude and abrupt and did not even let me explain why I was upset about what happened. He proceeded to lose his temper, yelled at me several times as I was trying to explain what occurred and then finally he hung up on me. That same evening, I went to the school and the same teacher who had told me my son could not move to the next level was there. I asked to drop my kids from the program and for the next month’s fee to be reimbursed since I was not going to continue. She again gave me a “robotic” answer as if she was reading from a book – “we can’t do that”. Needless to say, my main concern was my son’s feelings and how hurt he was to have been told one minute he had made it to the next level and the next minute that he had not. That affects a child’s confidence tremendously, particularly at the age of 6! A business geared towards children should not have reacted in that manner, and should have tried to resolve the situation in a better way. I will never bring my children to any of their establishments and wouldn’t recommend them to anyone else.

My daughter has been coming to this swim school since she was 6 months old. The staff is very friendly and the teachers great. I have been accommodated every time I needed to switch class.
I am very happy with all the teachers and their teaching method with babies and children. I also like the fact that the water is pretty warm and not so full of chlorine, if I’m right it should be salt water or a mix. I have been to other swimming pools where they offer classes for babies and my skin was burning for the amount of chlorine in the water. I can’t imagine how my baby delicate skin felt ??

The pool is small and intimate, over all it is very nice, especially since they painted and renovated it.
I wish they had more showers, some hanging hooks by the shower, and the changing station/areas had some space to accommodate more than two babies and their belongings (shelves and counters where we can leave the swim bag, dry clothes, towels etc. while we take the class with our child, and while we shower get dressed).

I am so glad we have this swim school ad a reachable distance. I really reccomend thanking your babies and children to swimming classes here!