Fennies Nurseries Epsom, Hook Road | Epsom Nursery, Epsom | Fees, Address, Admission, Vacancies, Reviews & More

I applied for a Job and found the experience very misleading and I am very disappointed. I applied for Sales Executive – Admissions then as contacted to arrange a call where they told me that would love to have a chat about my application leading me to have hope. It took me making a point of not being interested in another position for me to final be told I wasn’t being considered for the job. This lack of up front honestly comes across as a trick to get staff in for other roles.

We had one of the worst experiences a parent could have.

We took my children out of this nursery after 3 months. We could not trust the managers and their judgement. And since we wrote a letter of complaint to the managing director and we are still awaiting for an acknowledgement of the outcome of the the report by Social Services (which was in our favour) we can safely say that care and respect is lacking here across the board and at every level and in every other Fennies nursery in town.

These managers, Danielle Lilley and Josie Harden, have an insufficient understanding / training about bruising in a toddler and a great inability to present a logical argument based on factual information. I expected more from what you would think are professionals in the Early Years and, I believe that, mothers themselves.

We were wrongly and maliciously reported to Social Services on suspicion of abuse to our 17 months old son. This is because we could not explain (or had not seen) a bruise he had below the rib cage when the nursery called at the end of the day at 5pm. The nursery could not explain it either and deny the possibility of occurring under their care, which is just a very dishonest standing. A medical examination was conducted over the period of 6 hours at Epsom’s Hospital A&E department. This experience from the beginning to end caused a considerable amount of distress to our whole family and we just feel utterly disappointed.

Their actions and behaviours were absolutely thoughtless and unsympathetic. Their communication since the event non-existent. We did, however, meet the regional manager after we sent the letter of complaint and she was understanding but felt short of making an apology or showing regret.

It’s been a month since we left the nursery. Three days before their last day the managers wanted to meet us to tell us something regarding these events (bear in mind 5-6 weeks have now passed and this is the first time she addresses me since the event!) I told her that I would appreciate if she could write to me as I could not bear to look at them or give them a minute more of my time. Well, I am still awaiting which makes me wonder; are they forgetful?, utterly incompetent?, or scare to put things in writing?

They have just not treated this delicate matter with any care. They have showed me no respect. They have taking no responsibility.

I had high expectations that they would be treating this situation seriously; that there would be lessons learned. It offered the perfect opportunity to review their processes. For example, instead of pressing the high alarm bottom and calling the authorities when a bruise is unexplained (by the parent or the nursery) collect and record safeguarding concerns like they do in schools with Child Protection Online Monitoring (CPOMs) programs. This type of record keeping would help to identify patterns of concern, build a complete picture from minor issues, monitor decision making, provide evidence to support actions, etc.

Honestly, there are better human beings and Early Years professionals out there. My children are thriving in their new nursery and the manager could not have been more welcoming and warm. It’s been a blessing in disguise.

My little boy has attended fennies epsom for just over a year now. He settled in straight away. The girls are so cheerful and friendly. And I trust leaving my son in there care. Danielle the manager is amazing can not fault her at all. I highly recommend fennies epsom. There food menu is nutritious and healthy, the garden is lovely for the children to play. And the quality of care is amazing. Love the girls and thank you so much for your hard work, specially through this pandemic

Excellent nursery! My son has been attending Fennies for nearly 2 years now. And I have seen him thrive, gain confidence and develop wonderfully in this nursery setting.

As a full-time working single parent, it is important to me that my son has a very good environment in which to grow and develop when away from home.

What’s more, I have been very happy with the nursery pragmatic yet very robust approach during the COVID lockdown, from the enhanced cleaning routines, changes in children drop-off/pick up, to being cognisant of children’s history when assessing symptoms (my son is prone to seasonal/winter viral wheezes, uses an inhaler, but luckily staff are well experienced in recognising a pattern of common cold vs COVID to ensure minimum disruption to child routine, while also safeguarding all children and staff attending the nursery).

The best experience this past year has been the amazing support I received when I thought my son was speech delayed (he is bilingual and therefore was slower to form sentences). His key worker developed specific tasks and activities (drawing upon Fennies in house expertise, but also in conjunction with the health visitor assessment) to promote my son’s verbal development. They also reassured me that the nursery was willing to undertake the SALT referral if needed. The wonderful outcome of it all was that a month after his HV assessment, he burst into speech and he is now a little chatterbox.

No wonder Fennies won several national awards in nursery competition in 2020.

Fennies Epsom have been wonderful for our daughter, they have taken great care of her and really encouraged her to grow, develop and become more confident. The staff are friendly and enthusiastic at all times and clearly care about all the children.