Goldfish Swim School – Ann Arbor, Ann Arbor | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

Absolutely horrendous! They do false advertising about their BOGO offer. We signed up paying almost $300 to have 2 of our kids learn swimming at Goldfish. But when we had to enroll them they conveniently tell us “oh the the BOGO can only be used by one child not two”. ummm OK….why? It isn’t hurting them to take in 2 kids and we were open to enrolling them in separate sessions but to outrightly be told NO was just quite disappointing. So then we looked for other options and signed them up for another school which has even better reviews. And the price for 2 of our kids is a FRACTION of what Goldfish is charging. So we called Goldfish seeking a refund for the BOGO sign up. And MY GOODNESS it took us 4+ days and NUMEROUS calls with several people who would keep passing the buck onto someone else or keep telling us “we will talk with the supervisor and get back to you” or “we will have the supervisor call you to deal with the refund”. Like CONSTANT runaround. And the worst part was they wouldn’t even answer the phone the first time around. It always required us to call them, leave a message only to have someone lower ranked call us and have us repeat the story again and again to only tell us that a supervisor will handle our refund.

We are so frustrated with this place that we were considering going to our credit card company to dispute this charge because of such gross inaction from this awful place. But after several days of breaking our heads they finally are telling us that they will issue a refund. Well we shall wait and see. I am so flabbergasted at such ineptitude and such awful lack of customer service and customer satisfaction. We had high hopes for this but I guess its good that we dodged a bullet with this swim school. Not to mention we found that other school in A2 that is much more reasonably priced and felt way more easy to deal with with their representatives. Given our experience and lack of transparency with their offers and the pulling teeth process of trying to get our refund, we simply cannot recommend this place to anyone. Ugh! What a terrible experience with this place.

My family enrolled our 4-year-old son in Goldfish Swim School, and unfortunately, our experience was less than satisfactory. During one of his lessons, our son became too scared and refused to go again. He told us that he was allowed to sink, causing him fear and discomfort. Despite our efforts to reach out to the school for clarification on the situation, we were unable to get a response as phone calls and messages were left unanswered. The lessons were advertised as 30-minute sessions, but in reality, each child only received 10 minutes of instruction due to the rotating nature of the classes. When we attempted to cancel our enrollment, we were required to pay for an additional month, which added further frustration to an already negative experience. I cannot recommend Goldfish Swim School to others as it did not meet our expectations for a safe and effective swim instruction environment for our child. There are better options in Ann Arbor.

The staff seems nice however I do not think that group classes are worth it, my daughter is very excited to go to the classes each week but I have seen little to no progress. There is very little time dedicated to each child. Todays class was specially disappointing because one of the kids in the class would not get off the instructor and so the instructor was trying to teach the other kids while still having this other child hanging on to her neck, which obviously is not practical, no one else seemed to care or take attention so that the rest of the class could carry on. Today was a huge waste of a class, time and money !