SafeSplash Swim School – Decatur, Decatur | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

This is the most unorganized swim school. Instructors are constantly changing. I bared with it for many years before removing my daughter. When we first started it wasn’t over crowded. It may have been an instructor with 3-4 children on each end of one lane. It expanded to several instructors and 3-5 children on each end AND the middle. On cold days we had to break the rules and change in the dressing room that is limited to the LA Fitness guests only. We haven’t been in swim classes in a few mos now and my daughter is asking to return. I saw an advertisement for a swim team that they have now and thought to reenroll her while gritting my teeth. The absolute first day of our return, someone calls and in the most unprofessional way, asks us to either come in earlier or come in later. I immediately felt like..oh no! We are NOT doing this again. Cancel me. This was two weeks ago and I still don’t have a refund. As a matter of fact, the second week the instructor called AGAIN asking if we can come in later without even knowing we cancelled!! Trust me….disorganization is the last thing busy parents need to add to our plates! It used to be a cool place to go…it’s just not anymore and I am soooo disappointed in the direction it went.

Our teacher, Mrs Brenna was good, but we had to leave because there is one teacher who comes to fight and be rude to people and obviously enjoys it, her name is Taylor and she does individual classes. I have seen it couple of time how rude she talks to other people and today was our turn. Location doesn’t allow to use LA Fitness changing rooms and recently it turned out you can’t use restrooms to change either. It’s understandable however send out emails to parents, put signs everywhere, give verbal notice in advance, but what was done is 1 single sign on the restroom door, which I didn’t notice. Taylor walked into the bathroom and talk on her high pitch voice ending conversation “don’t change here, PERIOD”. Poor customer service at this location, random teacher is ready to jump on you as wild creature, because you didn’t see a sign on the door, very unwelcoming atmosphere.

I didn’t have any major problems with safe splash Decatur until I wanted to cancel my son’s classes. It was impossible to speak with someone at the Decatur location. When I did get in touch with someone it was never the manager. Even after I requested the manger (Amy) or the owner to reach out to me I never got a response. Calling customer service didn’t help either as the safe splash locations are privately owned. The previous manager (Bridgette) was always accommodating but after she left the location has gone downhill. There was a different swim instructor every week. My son was not progressing in over the year and a half he spent there and I was over it. Also, safe splash rents out a portion of the pool at LA Fitness. The pool is not heated and I don’t think younger children do well at this pool. Take your child to a heated pool taylored for kids.