Tutor Time of Commack, Commack | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

I feel it unfortunate that I have to do this, but “unfortunate” is the term used multiple times by the Tutor Times District Manager, when I presented my case to her over this past week. So here we go.

My husband, died on 4/20/20 from complications resulting from Covid 19. He was only 36. We have two small children, Noah (almost 3) and Bella (almost 5), who have both attended Tutor Time in Commack since they were 6 months old.

Three weeks ago, one of the teachers in Noah’s classroom tested positive for Covid. Noah was present on a Monday and the teacher became sick Monday night and tested positive Tuesday morning. We were then notified that Noah could not return to school until the following Friday.

This is from a blog written by attorney, Tom Copeland, who assists family childcare providers:

Here is legal argument for NOT having to pay anything for daycare closing due to Covid.

Unless you signed a contract that says “closed due to public health emergency” daycare cannot charge you. If they argue that the contract says “closed due to emergencies“ or “unforeseen circumstances,” etc., the language is NOT strong enough to include “public health emergency.”

When I asked about my responsibility for payment, I was told that I would be responsible for 50% of the weekly tuition for both weeks (so a full weeks tuition) for a situation that was completely outside of my control and actually resulted in a huge imposition on my family to find alternative means of care for Noah. I never blamed Tutor Time for the teacher being sick, but it should also not be my financial responsibility that she did either.

As I was not getting anywhere with the Director of the school, I ultimately reached out to the District Manager. Tiffany played the corporate policy hand over and over again. When I couldn’t get anywhere with her, I got my Brother, who also happens to be an attorney, involved. However, Tiffany refused to speak to my Brother, despite me giving consent, in writing, for her to do so as he is not “an account holder”. When I mentioned he was an attorney, she advised us to contact their corporate legal team and continued to refuse to speak with him.

My Brother contacted Tutor Times Customer Service line and spoke with their team lead, with me on the call as well, who also refused to provide a number for the legal team or the Regional Manager and instead advised us to email them or write a letter. Another “corporate policy”. She ultimately provided the name of the Regional manager but still refused to provide her contact information.

Shortly after, I received a call from Tiffany once again to “update” me on where we stand with the situation and she continued to stand her ground siting it is “corporate policy” to charge 50% in these situations and that my brother could contact their legal team via mail or email if he wished to pursue the matter further.

While I understand day care is a business like any other, which Tiffany kindly pointed out during our first conversation, Tom Copeland wrote that Day Care is a “fixed cost business,” meaning, costs vary very little month to month. These costs include utilities, materials, teacher salaries and food.  As only ONE class was “closed” during that two weeks period, and those students who were not in that Monday were still able to attend, how much could their costs have gone down for 2 weeks of closure?

I think it is important for this to be known by and shared with those who are considering sending your child to this facility and those in attendance now. As soon as my children are able to attend another Day Care, they will be pulled out of Tutor Time. I do not want to be paying money toward a company who exhibits such a lack of empathy and sensitivity toward my family or anyone as we have all dealt with and lost enough from Covid 19 already.

I cannot put into words how grateful we are for the director, Toni Ann and all the teachers at this amazing facility. The level of experience, patience, and willingness to work with families to give each child in their care the best start possible is exceptional.

For months, our toddler struggled at a daycare where the teachers were constantly changing and sometimes appeared unhappy. Every time I picked him up, he was with someone I hadn’t met. It was suggested by the facility that we get early intervention to address our child’s biting behavior and speech, which we did. Despite that, they expelled him from their program. I had to abruptly take off from work to search for other options and that’s when I came across this gem! From the moment I met Toni Ann, I knew everything would be okay.

As it turns out, it wasn’t really my child that was the problem; it was the institution. Immediately upon starting at Tutor Time of Commack, our toddler did a complete turnaround. We pretty much know every teacher that interacts with him, all of whom are still there since he started over 9 months ago! Miss Cyndy, Miss Tess, Miss Tina, Miss Wyj, Miss Jasmine, Miss Amanda, Miss Caitlin, the assistant director … the list goes on and we love all of them. Everyone seems happy to be there. Go figure! What a complete blessing to have them all. Thank you so much for being part of our family!!!

Didn’t even deserve 1 star but had to use in order to compete form. This daycare should be shut down. Very unprofessional and the staff is burnt out and can’t take care of the children properly. I had my kid in there for a couple of months now and when I picked him up he was very dirty. He had allergies and had a runny nose.Every evening when I picked him up he would have dry snart on his face not to mention the dirty mouth from food eaten earlier. Things went down hill when I started to see bumps and bruises on my kid and wasn’t told about it. For a whole week he had bruises with dried blood they didn’t even see it fit to wipe and clean the area of the wound. They hid every scratch, bump, and bruises from me and only when I carried him back and showed them they wanted to give an incident report. He had dirty diapers on 3 occasions when I picked him up. The staff there are untrained and not equipped to take care of these kids. I was told that they are under staffed and burnt out then how can you take care of children and give 100%. The director never one day called to give a proper explanation of what happened to my son. I would never recommend a dog to be sent to this daycare UNPROFFESSIONAL. Buyer beware no wonder you all have bad reviews at the bbb look it up before you send your kids here was so shocked at reviews.