University Driving School, Chicopee | Fees, Rankings, Address, Admission, Vacancies, Reviews & More

I’m sharing my concerns to help others avoid the same frustrations. From the start, the instructor named Kim (I believe her name was Kim, don’t quote me) was extremely passive-aggressive and unnecessarily rude. She often made jokes about how people disliked her, which only added to the uncomfortable atmosphere in the classroom. The technology and materials used for teaching were severely outdated. We relied on a VCR that frequently malfunctioned, causing significant delays in our lessons, and the textbooks provided were extremely out of date. This outdated approach made the whole experience feel very unprofessional and frustrating.

Professionalism was another major issue at this school. During one lesson, a random dog wandered into the classroom, distracting everyone and making it difficult to focus. Additionally, the phone rang numerous times during class, and the workers just let it ring without answering, further disrupting the session. These interruptions were not only unprofessional but also set a poor example for the students.

The lack of communication and respect from the staff was particularly disheartening. It’s been almost four months since I completed the lesson part of the class and passed the test. We were told that the instructor would contact us for the on-road portion, but despite repeated inquiries, I have yet to hear anything. While I acknowledge that my mother missed the parent portion of the class, this delay is excessive and unacceptable. The lady in the front lied and said she called but I never got a call/ text. When I tried to address this with the owner, Dave, he was extremely disrespectful and showed no understanding of the situation.

Overall, this driving school was highly unprofessional and poorly managed. The combination of rude staff( excluding one of the staff I don’t appreciate him, I believe his name is Jake, again don’t quote me) , outdated materials, and lack of communication made for an incredibly frustrating and disappointing experience. I would not recommend this school to anyone.

My girls have had the greatest experience with this school. Staff are super nice and friendly. Very patient with the girls. Kim was their instructor and she is strict(driving is not a joke, therefore I do understand).
A year later, I enrolled my son in the driving school. Once again, they work their magic. They made sure my son has the correct “manner” when driving(Calm and focus, no need to rush). He got his license on the heaviest snowy day thanks to the good team.
I recommend this place to friends and family.